Privacy Policy

Effective Date: January 1, 2025

Introduction

Horizon Services On Call ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our electrical services, or interact with us. By using our services or website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide to Us

We collect information you directly provide when you:

Request electrical service through our website or by phone
Schedule appointments or emergency service calls
Create an account with us
Provide property access information (security codes, gate codes, etc.)
Subscribe to our newsletter or marketing communications
Contact us for customer service
Fill out forms on our website
Participate in surveys or provide feedback

This information may include:

Name and contact information (address, phone number, email)
Service location and detailed property information
Electrical system details and service history
Property access instructions and security information
Payment information (processed securely through third-party payment processors)
Emergency contact information
Service preferences and special instructions
Communication preferences

Information We Collect During Service Visits

As part of providing electrical services, we may collect:

Photos and videos of electrical work (before, during, and after)
Documentation of electrical panels, wiring, and installations
Electrical system specifications and measurements
Safety hazard documentation
Warranty and service record information
Quality assurance recordings or photos

Information We Collect Automatically

When you visit our website or use our mobile services, we automatically collect:

IP address and general location information
Browser type and version
Pages visited and time spent on our site
Referring website information
Device information and mobile device IDs

Location Information

For service delivery, we may collect:

Precise GPS location of service vehicles for routing and scheduling
Property location coordinates for accurate service delivery
Geographic service area information
Location data from mobile devices (with your permission)

Service Management Platform Data

We use Service Titan, a professional service management platform, which may collect and process:

Customer service history and preferences
Appointment scheduling and routing information
Payment processing data
Communication records
Service technician performance data

For more information about Service Titan's data practices, please visit their privacy policy at servicetitan.com/privacy-policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login information
Analyze website traffic and usage patterns
Provide personalized content and service recommendations
Improve our website functionality
Deliver targeted advertising

You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

How We Use Your Information

We use your information to:

Provide electrical installation, repair, and maintenance services
Schedule and manage service appointments
Dispatch technicians and optimize routing
Process payments and manage billing
Maintain service records and warranty information
Communicate about appointments, service updates, and safety issues
Provide emergency electrical services
Send service reminders and maintenance notifications
Provide customer support and technical assistance
Improve our services through analysis and feedback
Send marketing communications (with your consent)
Ensure compliance with electrical codes and safety regulations
Protect our rights and prevent fraud
Coordinate with utility companies when necessary

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers and Partners

We may share information with trusted third-party providers who assist us with:

Service management software (Service Titan)
Payment processing and billing
Appointment scheduling and dispatch
Customer relationship management
Marketing and advertising services
Website analytics and optimization
Quality assurance and training

Utility Companies and Regulatory Bodies

We may share relevant information with:

Local utility companies for service coordination
Electrical inspectors and regulatory authorities
Permit offices and code enforcement agencies
Insurance companies for claims processing

Emergency Situations

In emergency electrical situations, we may share information with:

First responders and emergency services
Utility companies for power restoration
Local authorities for public safety

Legal Requirements

We may disclose information when required by law or to:

Comply with legal processes and court orders
Protect our rights, property, and safety
Ensure customer and employee safety
Prevent fraud or illegal activities
Comply with electrical licensing and regulatory requirements

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction.

Data Security

We implement comprehensive security measures to protect your information:

Encrypted data transmission and storage
Secure payment processing systems
Limited access to personal information on a need-to-know basis
Regular security audits and updates
Secure disposal of physical and electronic records

However, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Communication Preferences

You may opt out of marketing communications by:

Clicking unsubscribe links in emails
Contacting us directly at (651) 278-6663
Updating preferences in your account
Texting STOP to opt out of SMS messages

Access and Control of Your Information

You have the right to:

Access the personal information we have about you
Request correction of inaccurate information
Request deletion of your information (subject to legal and business requirements)
Opt out of certain data uses
Request a copy of your service records

Minnesota Privacy Rights

Under Minnesota law, you may have additional rights regarding your personal information. Contact us to learn more about these rights and how to exercise them.

To exercise these rights, contact us using the information provided below.

Data Retention

We retain your information based on the following guidelines:

Service Records: Maintained for warranty periods and business requirements (typically 7-10 years)
Payment Information: Retained as required for tax and accounting purposes
Marketing Data: Until you opt out or as required by law
Safety and Compliance Records: As required by electrical licensing and safety regulations
Photos/Videos of Work: Retained for warranty and quality assurance purposes

Third-Party Links and Services

Our website may contain links to third-party websites, including:

Manufacturer websites for electrical products
Permit and licensing authority sites
Utility company portals
Social media platforms

We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

Children's Privacy

Our electrical services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take immediate steps to delete it.

Review and Testimonial Policy

We may request permission to:

Use photos of completed electrical work for marketing purposes
Request customer reviews and testimonials
Feature your project in case studies (with your explicit consent)
Share before/after photos on our website and social media

You always have the right to decline these requests or withdraw consent at any time.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

Changes in our business practices
New legal requirements
Updates to our service management systems
Industry best practices

We will notify you of material changes by:

Posting updates on our website
Sending email notifications to customers
Updating the effective date at the top of this policy

Your continued use of our services constitutes acceptance of any updates.

Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about our data practices, please contact us:

Horizon Services On Call
21025 Edmonton Ave.
Farmington, MN 55024
Phone: (651) 278-6663
Email: tony@horizonelectricco.com

For Privacy-Related Inquiries:
Email: privacy@horizonelectricco.com

Minnesota Electrical License: EA723907
Serving: Farmington, Lakeville, Rosemount, Apple Valley, Prior Lake, Burnsville, and surrounding Twin Cities communities

This Privacy Policy was last updated on January 1, 2025

We are committed to transparent communication about how we handle your information. If you have any questions or concerns, please don't hesitate to contact us.

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